Can I exchange or return?

Exchange or returning of orders is possible through our return address or in one of our shops. You can return your online purchase within 14 days. For exchanging or returning your online purchase the following term apply:

• Within 14 days from 1 day after your received the order.
• Preferably with a fully filled in return form. Download the Hart Beach return form here.
• The item is complete, unused, not worn or damaged (fitting is allowed), if reasonably possible.
• The original tickets and labels are stille attached to the item,if reasonably possible.

• Always bring the receipt of the item when you exchange or return in the shop.
• For online purchased applies: not happy, money back!

Exchange and return policy shop

You can choose to return your item at the Hart Beach Surfshop in Scheveningen. With returning in the shop, you need to bring along the the order confirmation email and a valid ID. Only the person who purchased to order and who's name is on the invoice is allowed to return the item. In the shop we will take in the order confirmation and we will add the sort of ID and ID number to the invoice. You'll receive back the money and and will have to sign for this. Without a valid ID we can not accept returned items.

Return send to our return address

Send your order back within 14 days to our return address.

Hart Beach Surfshop
Attn. Customer support
Vissershavenweg 55b
2583 DL Den Haag
The Netherlands

When you drop off your return package at the post office, you will receive a proof of shipment. Save this proof, we might ask you for it.

This is your proof that you have send something back to us.

Return costs

Return costs are for the customer. When we made a mistake or did we send you the wrong item, of course you will receive the return costs back from us. Did you receive a damaged item? We will also cover the return costs.